Sifting through a box full of support voicemails can be daunting. It can be especially time-consuming if you need to listen to the whole voicemail, jot down what it’s about, create a new ticket, and forward to a support team. Luckily, you can automate voice to text support tickets with an OnSIP and Zendesk integration.
One of our customers, Liveair Networks, described this integration: "...when a client leaves us a request via phone that our technicians and client service agents are able to handle the call quickly and efficiently. We no longer have to wait for human intervention to check voicemail and route the request,” said James W. Breeden, CEO of LiveAir. You can read more of this customer's experience here.
For OnSIP and Zendesk customers, this is quick and easy to set up. All you will need is a Phonetag Voicemail-To-Text account. You can find out how to get one here.
Here is how the process works:
Once you have a Phonetag account, setting up this automated process will take under five minutes. Just watch this video and follow the instructions: