The OnSIP Customer Success Team

Our award-winning Customer Success team is here to take care of any issues you have, anytime you have them. Whether you need help setting up your phone system or have maintenance or troubleshooting questions, our friendly, experienced professionals are happy to assist!

Complete Support Coverage

OnSIP maintains off-hours support coverage during non-business hours and holidays. Contact off-hours support through our online ticketing portal at or by leaving a voicemail. An on-call support engineer will triage the ticket or voicemail. If the ticket is due to an OnSIP system service interruption, the support staff will notify the on-call engineer and engage you directly. If the issue is configuration or a feature-related question, it will be handled at the beginning of the next business day.

Comprehensive Knowledgebase

OnSIP offers a library of support materials, including step-by-step setup instructions, FAQs, suggested routers, phone configuration guides, and video tutorials. Access our detailed Knowledgebase here.


Total Transparency

Find network alerts and explore detailed OnSIP resources on the following platforms:

  • Network status webpage: View our Network status page for up-to-date network alerts
  • Mobile phone: Receive phone texts for network alerts by following these simple setup instructions
  • Blog: Visit our extensive blog for VoIP setup and troubleshooting advice, OnSIP feature descriptions, small business tips, phone reviews, and so much more
  • Social media: Follow us on Facebook and Twitter for real-time updates on maintenance, network alerts, and news. Just want network alerts? Follow us on Twitter @OnSIPNetwork

Certified Partner Network

If you’re looking for even more hands-on support and/or further IT solution consultations, OnSIP has a network of certified resellers across the country. Simply contact us to let us know you’re interested in working with a reseller, and we’ll recommend one in your area.